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What materials do you use? 

We use New Zealand made compressed polyester felt - an environmentally friendly and light-weight but semi-rigid material.. It has a stunning appearance with a beautiful felt-like finish that is the perfect material for pinboards, bedheads, wall art and tableware. 

How long will my order take?

Most orders will be shipped within 2-3 days. Please be aware that bed heads are made to order and usually take between 2-3 weeks. . For custom orders, you will be informed at the time of ordering how long your order will take.  If you have a specific date that you need your order by, then please let us know and we will let you know if we can get it to you in time.

Where do you ship and how much does it cost?

We ship our products throughout New Zealand using tracked courier services with PBT Couriers (www.pbt.co.nz). While the products are reasonably large, they are also exceptionally light which helps minimise shipping costs. 

  • Wellington: pick-up available (free)

  • Nationwide: flat-rate delivery for pinboards, tableware, wall-art and bed heads - $9.95

  • Push Pins (on their own) - $5. 

Please note that we cannot take responsibility for items that are lost during transit though we will do our best to work with the courier company to locate any missing items. 

Do you ship internationally?

Please feel free to email us hello@pinpals.co.nz to enquire. 

How do I install my pinboard and bed head?

Our pinboards, bed heads and wall art is hassle free to install - no nails, drills and screws required. They come with special hanging strips that are pressed onto your wall. The hanging strips are removable too, so great if you need to change your room around. See Pinboard Installation Instructions and Bed Head Installation Instructions.

How do your pinboards look so great?

Our pinboards are made from premium New Zealand made materials and are precision cut and create stylish presence in a range of spaces including offices, kitchens, bedrooms and living spaces. 

Can I cancel my order?

Once your order has been confirmed and paid for it can be cancelled so long as it is yet to be shipped.   

Can I return my pinboard?

If for some reason you receive a faulty item, please email us at hello@pinpals.co.nz and we will provide you with an exchange, credit or refund once we have received the returned item. You must notify us of your intentions to return the item and we should receive it within seven days. The cost of shipping the returned item is the responsibility of the buyer.

Please make your choices carefully. If you would like  a sample before purchasing please email us your contact details to hello@pinpals.co.nz

How do I care for my tableware?

See Care Instructions

Payment Options 

You can choose to pay by New Zealand bank transfer (details will show up in the check-out process) or with any of the major credit cards via our online shop.

Do you do custom projects?

Pinpals can custom make a range of pinboards and wall art allowing you to choose size, colours and design. We are more than happy to provide the design service for you. Please note, custom designs may attract a minimum order value due to the materials used and the individual nature of the manufacturing process.  


Privacy

All personal information that you may share with us including your name, address and email will be held in confidence - we may use this to contact you from time to time about our products. We do not share information with third parties under any circumstances.

Frequently Asked Questions

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Pinpals - contemporary and fun pinboards 

email: hello@pinpals.co.nz

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