What materials do you use? 

For our contemporary pinboards, bed heads, tableware and wall art we use PET - an environmentally friendly and light-weight but semi-rigid material. It has a stunning appearance with a beautiful felt-like finish.

For our fun range, we use precision-cut high density polystyrene. This is a remarkably robust form of polystyrene making it the perfect material for a pinboard and allows us to create amazing shapes. Our fun range is available in a range of gorgeous fabrics, carefully selected to look great on our pinboards. 

How long will my order take?

We custom make most of our pinboards and bed heads to order. Typically it takes up to 1-2 weeks to dispatch your order. During busy times this could take longer - if this is the case, we will advise you of this before we commence your order. If you have a specific date that you need your pinboard by, then please let us know and we will let you know if we can get it to you in time. If you are ordering push pins, they will take 3-5 to arrive. 

Where do you ship and how much does it cost?

We ship our products throughout New Zealand using tracked courier services with PBT Couriers (www.pbt.co.nz). While the products are reasonably large, they are also exceptionally light which helps minimise shipping costs. 

  • Wellington: pick-up available (free)

  • Nationwide: flat-rate delivery for pinboards, tableware, wall-art and bed heads - $9.95

  • Push Pins (on their own) - $5. 

Please note that we cannot take responsibility for items that are lost during transit though we will do our best to work with the courier company to locate any missing items. 

Do you ship internationally?

Please feel free to email us hello@pinpals.co.nz to enquire.  

How do I install my pinboard and bed head?

Our pinboards and bed heads are hassle free to install - no nails, drills and screws required. They come with special hanging strips that are pressed onto your wall. The hanging strips are removable too, so great if you need to change your room around. See Installation Instructions. 

How do your pinboards look so great?

Our contemporary and fun collections are precision-cut, and create different looks depending on the space you are filling. Our fun collection can really brighten up kids bedrooms and living spaces while our contemporary collection looks stylish in a range of spaces including offices, kitchens, bedrooms and living spaces. 

Can I cancel my order?

Once your order has been confirmed and paid for it cannot be cancelled.  

Can I return my pinboard?

Once your order is confirmed, we custom make it and therefore we have a 'no return' policy on our items unless the product is faulty on delivery.

 

If for some reason you receive a faulty item, please email us at hello@pinpals.co.nz and we will provide you with an exchange, credit or refund once we have received the returned item. You must notify us of your intentions to return the item and we should receive it within seven days. The cost of shipping the returned item is the responsibility of the buyer.

Please make your fabric choices carefully. If you would like  a sample of the fabric before selecting it please email us at hello@pinpals.co.nz

How do I care for my tableware?

See Care Instructions

Payment Options 

You can choose to pay by New Zealand bank transfer (details will show up in the check-out process) or with any of the major credit cards via our online shop.

Do you do custom projects?

Pinpals can custom make a range of pinboards and wall art allowing you to choose size, colours and design. We are more than happy to provide the design service for you. Please note, custom designs attract a minimum order value of $300 due to the materials used and the individual nature of the manufacturing process.  


Privacy

All personal information that you may share with us including your name, address and email will be held in confidence - we may use this to contact you from time to time about our products. We do not share information with third parties under any circumstances.

Frequently Asked Questions

Pinpals - contemporary and fun pinboards | email: hello@pinpals.co.nz | copyright 2019 Pinpals

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